Help with your card

Use the link in your order email. It opens your card for editing — no account, no password. Changes appear instantly for anyone who taps the card, and update passes already saved in someone's wallet. The physical card never changes.

Email us from the address you ordered with and we'll send a new one. If you have the card in front of you, the claim code on the sleeve is the fastest way for us to find it.

Almost always one of four things: the phone's NFC antenna is at the TOP of the back, not the middle; the screen must be on and unlocked; a thick or metal case can block it; and iPhone 8 and older can't read tags in the background at all. Every card also has a QR code, which has none of these limitations.

This is a real one: tapka.app/c/y8btdxew. It's the same page a tap opens — save the person to your contacts, to Apple Wallet, or just read it and move on.

No. Tapping opens a web page with buttons to save you to Apple Wallet, Google Wallet, or their contacts. Our app is optional and only useful if you want to collect the cards other people give you.

Every card carries a QR code as well. Any phone camera from the last decade reads it and lands on the same page.

Yes — that's the whole idea. The card stores a link, not your details. Update the link's contents and the same card points somewhere new, including for people who saved you to their wallet months ago.

If they added it to Apple Wallet, yes — the pass refreshes. If they saved you to their contacts, no; that's a copy on their phone, and it's frozen at the moment they saved it.

Email us and we'll disable it, so the link stops resolving and nobody can use it. We can point a replacement at the same profile so you keep your details.

Core ships in 3–5 days, Signature in 5–7, Obsidian in 7–10. We email a proof of the engraving first and nothing is cut until you approve it.